Refund policy

At Domus Naturae PH, we are committed to ensuring the quality and safety of our products. Due to the nature of our organic and personal care items, we have established the following return policy:

1. Eligibility for Returns
Returns or exchanges are only accepted under the following conditions:

  •  The item received is defective, damaged, or incorrect
  •  The concern is reported within 48 hours from delivery
  •  The product is unused, unopened, and in its original packaging

2. Non-Returnable Items
For hygiene and safety reasons, we do not accept returns or exchanges for:

  •  Opened or used products
  •  Change of mind or personal preference
  •  Products purchased from other platforms or resellers

3. Return Process
To request a return or report an issue:

  •  Send us a message with your order details, photos, and a description of the concern
  •  Our team will review and provide further instructions within 1–2 business days

4. Refunds & Replacements

  •  Approved returns may be eligible for a replacement or refund, depending on the case
  •  Shipping fees are non-refundable, unless the error is on our end

5. Important Note
Results may vary from person to person. Returns will not be accepted based on product effectiveness, as outcomes depend on individual conditions and proper usage